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After-Sales & Warranty

Get to know your device with guides, shopping support, and more.

Can I purchase add-ons during the repair process?

Our repair services are strictly limited to repairing or replacing your device. We will not be able to make any hardware changes to your device.

Related articles

Will rooting or unlocking the bootloader void my warranty?

The technical process of rooting or unlocking the bootloader does void the warranty of a imoo device. Meanwhile we st...

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If I return my device, when will I receive my refund?

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of recei...

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Can I purchase specific parts for my device?

Unfortunately, we do not sell specific parts.

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If I return my device, do I have to pay for shipping?

In the DOA case, we will generate a waybill code, you just need to ship out your product with the code and do not nee...

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