When will my pre-order ship?
Pre-ordered products will ship when the product becomes available. You will be notified by email if the anticipated release date has changed or whe...Learn more
What is the difference between Priority shipping service and Standard shipping service?
Items shipped via priority are shipped by air which results in faster delivery times. Once a parcel is shipped via priority it will take 1 – 3 busi...Learn more
Can I redirect my order to a different address if my order has already shipped?
Once your order has been dispatched, address cannot be changed. If you have filled wrong address with your order, the parcel will be returned to ou...Learn more
What should I do if my parcel was been returned to the warehouse?
Once your parcel is marked as undeliverable it will be returned to the warehouse. We will process a full refund to your original account used to ch...Learn more
Do I need to pay customs or import charges for my order?
The Store offers customers customs duties, taxes and fees ("Import Fees") estimation during checkout and customs clearance on your behalf for EU co...Learn more
What should I verify before I sign for the parcel?
Please confirm the tracking information is correct and that the outer packaging is intact before signing. Secondly, please open your parcel in fron...Learn more
What should I do if my tracking has not been updated for an extended period of time?
If you notice that your tracking number has not been updated for an extended period of time please contact firstname.lastname@example.org. Once we obtain al...Learn more
What should I do if my parcel was damaged upon delivery?
If you've noticed damage upon delivery, please ask the courier to make take note. Please keep the original packaging and contact support@imoostore....Learn more