What happens if I'm charged twice?
Rest assured you have not been charged twice. Please contact your card issuer, as the money could be held by the bank.Learn more
When will I be charged for my order?
When paying with a credit card you will not be charged until the products have shipped. When paying with PayPal the funds will be transferred when ...Learn more
How can I obtain a receipt or invoice?
You will always receive a basic invoice via email after purchase. We can provide an official invoice in the form of a PDF if needed. Please contact...Learn more
What do I do when my online transaction fails?
There are several potential reasons: 1) A problem with the credit card; 2) Your online Payment Gateway settings 3) Incorrect card details provided ...Learn more
What is a CVV number and where can I find it?
CVV Number (“Card Verification Value”) is a 3-digit number available on the back of your credit/debit (VISA®, MasterCard®) card. On American Expres...Learn more
How come my credit card payment isn't going through?
Please confirm that the credit card information has been filled in correctly. If this is the case, please try again after a few minutes. If the pro...Learn more
What payment methods do you accept?
Currently, the available payment methods for purchasing from our website are PayPal and credit card. For PayPal inquiries, please contact PayPal di...Learn more
What should I do if I get a payment error?
If you are using a PayPal account, please make sure that your shipping address exactly matches the address that you have on file of PayPal. An extr...Learn more