Will rooting or unlocking the bootloader void my warranty?
The technical process of rooting or unlocking the bootloader does void the warranty of a imoo device. Meanwhile we strongly suggest for you to only root or unlock the bootloader of your imoo device...
If I return my device, when will I receive my refund?
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact the card-issuing ...
Can I purchase add-ons during the repair process?
Our repair services are strictly limited to repairing or replacing your device. We will not be able to make any hardware changes to your device.
Can I purchase specific parts for my device?
Unfortunately, we do not sell specific parts.
If I return my device, do I have to pay for shipping?
In the DOA case, we will generate a waybill code, you just need to ship out your product with the code and do not need to pay for the shipping fee. In the case of return or replacement without reas...
What should I do if I received a broken phone?
Before we take you through the refund process, we would first like to apologize for the mishap and inconvenience. Return/Replacement Process: 1. Provide clear pictures of the entire parcel: pack...
